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Connected Store Operations

Connected account requiredPro plan + connected account

Customer Inbox

Amazon buyer messages in one inbox.

Pull supported Amazon buyer messages, organize by type and priority, and reply with templates. Pro plan + connected Amazon.

You review before use Seller sidebar tool

Quick start

Inputs, output, next step

You provide

  • Connected Amazon

You get

Organized buyer conversations ready to reply.

Where

Customers → Customer Inbox (Pro)

Pro plan. Requires Amazon connection.

How it works

Three steps

1

Connect Amazon

Authorize buyer-message access.

2

Organize

Sort by type, priority, and SLA.

3

Reply

Use templates and send approved replies.

Inbox

Buyer messages in one place.

Categories

Order, return, inquiry, and more.

Templates

Faster approved replies.

SLA

Track response timing.

FAQ

Questions

What do I need before using Customer Inbox?

Connected Amazon account Pro plan

Does Customer Inbox make marketplace changes automatically?

The service requires a supported connected account for live channel data or actions. AI Listers keeps supported actions inside the authenticated seller workflow, and your team should review the information and confirm any change before it is applied.