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Order SLA Control Tower

Seller-fulfilled orders sorted by Amazon’s latest ship deadline.

Order SLA Control Tower shows merchant-fulfilled (MFN) orders only. Filter Open MFN orders, Breached, Due in 2h, Due today, More than 24h, Cancel requests, and Missing deadline — then open Order ID or Analyze for full order detail.

Start with Order SLA Control Tower Compare plans
You review before use Seller sidebar tool

Quick start

Inputs, output, next step

You provide

  • Connected Amazon account
  • Seller-fulfilled (MFN) orders

You get

Order SLA queues with countdown, risk badges, and Analyze.

Where

Amazon sidebar → Tasks & Alerts → Order SLA Control Tower

Requires connected Amazon with order permissions.

In the seller panel

Order SLA Control Tower

  • Breached, Due in 2h, Due today, and More than 24h queues
  • Cancel request and Missing deadline filters
  • Live countdown to Amazon latest ship date
  • Order ID and Analyze open full order detail in a tab
Order SLA Control Tower inside the AI Listers seller panel

How it works

Three steps

1

Refresh from Amazon

Sync seller-fulfilled unshipped orders for the selected Amazon account.

2

Sort by SLA risk

Start with Breached and Due in 2h, then Due today and cancel requests.

3

Open order detail

Click Order ID or Analyze to ship, cancel, or escalate before the deadline slips.

SLA filter cards

Open MFN, Breached, Due in 2h, Due today, More than 24h, Cancel requests, Missing deadline.

Countdown

Shows remaining time or overdue duration against latest ship date.

Risk badges

SLA breached, Due within 2 hours, Due within 24 hours, and more.

Order jump

Order ID / Analyze opens the full Amazon order detail tab.

FAQ

Questions

What do I need before using Order SLA Control Tower?

Connected Amazon Seller Central account Seller-fulfilled order access via SP-API

Does Order SLA Control Tower make marketplace changes automatically?

The service requires a supported connected account for live channel data or actions. AI Listers keeps supported actions inside the authenticated seller workflow, and your team should review the information and confirm any change before it is applied.